Imagine Logistics is Imagine's delivery service which is fulfilled by our logistics partners.
Tracking Your Order
You can track your Imagine Logistics order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Imagine Logistics will leave a "We missed you" card. We'll make two delivery attempts on consecutive days. If the two delivery attempt is unsuccessful your package will be returned to Imagine for a refund.
Weekend Delivery Preference
When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the "Optional Delivery Preference" menu. You can update this preference via Manage Address Book.
If you sign up for Shipment Updates via Text, you'll also receive updates on your phone or other mobile device.
Imagine Customer Service handles all inquiries for Imagine Logistics. You can contact us if you need to reschedule a delivery or with any other questions you may have.