Shipping and Tracking Your Order
You can track your Imagine Logistics order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.
If no one is available at the address when delivery is attempted, delivery partner will make two delivery attempts on consecutive days. If two delivery attempts are unsuccessful your package will be returned to Imagine and consecutive delivery attempts will be on chargeble basis.
Date of delivery is subject to availability of product.
Tresor Systems is not liable for any delay in delivery by the logistics partner and only guarantees to hand over the consignment to the courier company within 2 working days from the date of the order and payment.
Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 5 to 7 business days. However there may be unforeseen reasons where your delivery may get impacted & delayed.
- 1. Tresor Systems does not charge any separate Shipping Charges in addition to the price shown at the time of placing the order.
- 2. Tresor Systems Private Limited is in no way responsible for any damage to the order while in transit to the buyer.
- 3. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability.
- 4. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
Shipment updates will be shared via SMS/email.
Imagine Customer Service handles all inquiries regarding shipments. You can contact us if you need to reschedule a delivery or with any other questions you may have on [email protected] or 82874-82874.
Tresor Systems Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order placed via TraknPay Payment gateway only. The customer may however track the status of the order online.
Order once placed on PineLabs Payment Gateway for cashback offer, cannot be cancelled or refunded.
In case of any dispute or issues, www.myimaginestore.com reserves the right to cancel the order (booking) at any time. Any issue/legal dispute arising out of order shall be subject to the exclusive jurisdiction of courts situated in Delhi.
The company reserves the right to cancel/modify to terms and conditions at any point in time without prior notice.
Return & Refund Policy
Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for any return or replacement requests, so please record it in clear lighting.
The unboxing video should show the product, damaged parts (if any) and packing slip existing outside of the package. If you find your item damaged after you received the item, you should have a video: showing unboxing video and damaged product. We're sorry but we can't accept an exchange or return if you don't have the video or the video you have is edited/paused.
Tresor Systems Private Limited takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with Shiprocket - leading logistic provider in India, to ensure that all products reach you in the best of conditions.
However, in the rare event where you might have received a product which is damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Tresor Systems Private Limited and/or it’s Logistics Partner will look into the matter on a case by case basis.
In such circumstances, before using the product, please get in touch with our Customer Service Team at customersupport[email protected] within 24 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Imagine Store to get such cases addressed.
Tresor Systems Private Limited does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.
- 1. Products should be returned in their original packaging along with the original price tags, labels and invoices.
- 2. Refunds (Applicable only on orders placed via TraknPay Payment Gateway)
- 3. Refunds are only possible in the following cases:
- >> Cancellation of an order before being shipped. Cases where:
- >> a. Customer refused to collect the delivery
- >> b. Customer wasn’t available during stipulated delivery attempts made by our logistics partner
- >> c. The delivery address was wrong / unreachable
For case b, we will process the refund after receipt of the product by Tresor Systems Private Limited. All Refunds will be processed based on the mode of payment used by the customer while placing the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.